Publication: Economic Times
At the core of this transformation is a digital strategy powered by IoT and AI, optimising route planning, enhancing demand forecasting, and improving operational efficiency. It spans the entire customer-to-cash lifecycle, embedding intelligence into customer acquisition, dynamic pricing, booking, and supply chain management.
According to the jury, Allcargo Logistics was chosen for its strategic adoption of digital tools, the human-in-the-loop rollout of AI into daily workflows, and the use of technology to step up its game in the face of tech-native competition.
GenAI-driven conversational assistants, machine learning models, and ECU360-its proprietary online booking platform-deliver real-time insights and seamless global access to booking, tracking, and payments. Continued investments in cloud infrastructure, cybersecurity, and analytics reinforce scalability and resilience.
Founded in 1993, Allcargo Group operates in over 180 countries with a turnover of $2 billion. Its diversified portfolio and recent restructuring into four focused entities have enhanced transparency and agility.
The impact is evident: 67% of documentation at Allcargo Terminals is digitised, 70% of customers are on the company’s myCFS portal, and it recorded a volume of 176,000 TEUs in the December quarter, driving strong revenue and Ebitda growth.