{"id":1219,"date":"2021-04-01T10:00:00","date_gmt":"2021-04-01T04:30:00","guid":{"rendered":"http:\/\/localhost\/newall\/2021\/april\/the-genius-of-genie-gati-kwes-new-whatsapp-chatbot\/"},"modified":"2021-04-01T10:00:00","modified_gmt":"2021-04-01T04:30:00","slug":"the-genius-of-genie-gati-kwes-new-whatsapp-chatbot","status":"publish","type":"post","link":"https:\/\/www.allcargogroup.in\/compass\/the-genius-of-genie-gati-kwes-new-whatsapp-chatbot\/","title":{"rendered":"The Genius of Genie \u2013 Gati-KWE\u2019s new WhatsApp Chatbot"},"content":{"rendered":"<p class=\"has-text-color\" style=\"color:#0b72ae\">We carry the world in our pockets \u2013 literally. The mobile phone now does the job of a camera, alarm clock, music player, calendar, newspaper, magazine and so much more. It also makes phone calls. Almost every business, be it stock broking, news, restaurant delivery services and educational institutions have adapted themselves to fit into approximately 6 inches of technology, offering ease at the fingertips of the customer. Logistics as a sector is also looking to ride the digital wave. And leading players like Gati-KWE are emerging among frontrunners of the digital transformation with a plethora of online tools and technologies &#8211; example, \u2018Genie\u2019, a WhatsApp chatbot (7400012000) offering instant assistance.<\/p><p><span style=\"font-size: 14px;\">Digital technology is transforming the logistics industry. We are now more than ever in a phygital world, which necessitates the integration of new-age digital tools and technologies, such as AI and machine learning to make our work smoother and enhance efficiencies. <\/span><\/p><p><span style=\"font-size: 14px;\"><b>Changing customer expectations<\/b><\/span><\/p><p><span style=\"font-size: 14px;\">Interestingly, the digital transformation is largely being driven by the customers. Customer expectations are changing and the tech-savvy customer of today is increasingly demanding ease and convenience. They now want things on-demand and instantly. Moreover, as the e-commerce boom paves the way for same-day and next-day deliveries, it goes without say that customer support and assistance too, has to follow suit. Something that can only be delivered by integrating digital technology with a friendly user interface.<\/span><\/p><p><span style=\"font-size: 14px;\">That\u2019s why, Gati-KWE opted to have its chatbot on WhatsApp \u2013 an easy-to-use messaging application that is almost universally used by individuals who use smartphones.<\/span><\/p><p><span style=\"font-size: 14px;\">\u201cThere is a marked difference between the customer of today and say from a decade back. Due to the wide internet penetration, customers across diverse socio-economic demographics are getting comfortable with going digital. They are demanding services and assistance on-the-go. And in keeping with our value of customer centricity, we have designed Genie for the new-age customer,\u201d says Kaushal Shetty, National Head of Key Accounts, Cross Border E-commerce and Digital Sales, Gati-KWE.<\/span><\/p><p><b><font color=\"#424242\">Need something? Just ask Genie!<\/font><\/b><\/p><p><font color=\"#424242\">Genie (7400012000), Gati-KWE\u2019s WhatsApp chatbot has a variety of features which enhance the ease of doing business and give customers better control of their cargo movements. <\/font><\/p><ul><li><font color=\"#424242\"><b>PIN code serviceability check<\/b>: In just a few clicks, customers can now check if a consignment can be picked up or delivered by Gati-KWE for the designated PIN Codes that they want to avail the services for. For instance, if a customer wants to ship a consignment from Hyderabad (PIN code: 500084) to Bangalore (PIN code: 560100), the customer can just send a WhatsApp text to Genie and ask if these PIN Codes are serviced. Additionally, the customer can also receive a list of all the alternative centres, its contact details and locations where Gati-KWE&#8217;s services are available. It essentially makes the process much smoother for the customer.<\/font><\/li><li><font color=\"#424242\"><b>Rate &#038; Transit Time Calculator: <\/b>Due to urgency and the importance of getting the right cost estimates and transit times to plan cargo movements ahead of time, Genie also offers the Rate &#038; Transit Time Calculator. This helps customers to know the tentative cost of shipping their consignments from one location to another. Additionally, Genie can also find the best mode of transport, whether it is by air or road, depending on the nature of the product that requires to be moved. Equipped with this knowledge, customers can take better, quicker decisions. <\/font><\/li><li><font color=\"#424242\"><b>Track and Trace: <\/b>This feature gives customers complete visibility of their cargo shipments. In just a few clicks, Genie offers instant updates on what stage of delivery or which location the cargo is at. <\/font><\/li><li><font color=\"#424242\"><b>Pick-up Registration: <\/b>Customers can register for a pick-up when they want to ship their consignment. On submission of the pick-up request, they receive a pick-up reference number, allowing them to track their shipment throughout its journey. So customers experience convenience at their doorstep, delivered across more than 19,800 PIN Codes in 735 of India\u2019s 739 districts. <\/font><\/li><li><font color=\"#424242\"><b>Complaint Registration: <\/b>With this feature, any concerns of the customer can be resolved quickly and efficiently. By sending a text to Genie on WhatsApp, customers are offered expedient solutions for their cargo shipment problems. <\/font><\/li><\/ul><p><font color=\"#424242\">The Genie chatbot feature is at the heart of Gati-KWE\u2019s customer centric approach and its values of innovation and execution. It reflects the organisation\u2019s commitment to excellence. <\/font><\/p><p><b><font color=\"#424242\">Conclusion<\/font><\/b><\/p><p><font color=\"#424242\">Technology-backed solutions is the way ahead for the logistics world to provide customer delight and propel growth for the company, the businesses they serve and the economy as a whole. And Gati-KWE\u2019s Genie has been designed keeping just that in mind. <\/font><\/p>","protected":false},"excerpt":{"rendered":"<p>We carry the world in our pockets \u2013 literally. The mobile phone now does the job of a camera, alarm clock, music player, calendar, newspaper, magazine and so much more. It also makes phone calls. Almost every business, be it stock broking, news, restaurant delivery services and educational institutions have adapted themselves to fit into approximately 6 inches of technology, offering ease at the fingertips of the customer. Logistics as a sector is also looking [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1220,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gati-advantage"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/posts\/1219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/comments?post=1219"}],"version-history":[{"count":0,"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/posts\/1219\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/media\/1220"}],"wp:attachment":[{"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/media?parent=1219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/categories?post=1219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.allcargogroup.in\/compass\/wp-json\/wp\/v2\/tags?post=1219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}